Frequently asked questions

Install AttriBolt from the Shopify App Store and pick a plan. Then select AttriBolt as the post-purchase page in Settings › Checkout, and add the “AttriBolt: Edit your order” block to the Thank you and Order status pages in the checkout editor. The in-app setup guide ticks off each step once Shopify confirms it. Most stores are done in about 5 minutes.

Any Shopify plan. The special offer page and the Edit your order block work on every plan. Only the “Finishing touch” block inside checkout needs Shopify Plus.

Yes. AttriBolt runs on Shopify's checkout, Thank you and Order status pages, which use your checkout branding instead of your theme. No theme code is changed.

Place an order paid by card with a shipping address, then look at the offer page, the Thank you page and the Order status page. Edits on a test order change the real order in Shopify, so cancel and refund it when you are done.

Yes. There is no minimum order volume. AttriBolt works for new stores and for stores with up to about 10,000 orders a month.

It is rolling out. Shopify reviews post-purchase access for each app, and AttriBolt's review is in progress. Edit your order, order attributes and analytics work today, and the special offer turns on for your store once Shopify approves it.

Right after payment, before the order confirmation. If the customer accepts, the product is added to the same order and charged to the same payment method, without entering card details again. The original order is already paid, so skipping the offer never costs you the sale.

Shopify skips the post-purchase page for some orders: Apple Pay, Google Pay and other wallets, instalment payments, gift cards and other non-card payments, gateways that keep the CVV, orders under $0.50, local delivery, and orders from sales channels other than the Online Store. AttriBolt also skips it when no offer matches the order or the product is already in it.

Only while the offer page is open. Shopify holds fulfillment until the customer reaches the order confirmation, for up to 1 hour.

No. Shopify sets the wording of these buttons so customers always know what they are agreeing to. AttriBolt shows them in the customer's language.

Growth shows one product per offer. Pro adds carousels with several products or a whole collection, and a “Did you forget something?” carousel inside the Edit your order block.

A block for the checkout page of Shopify Plus stores that suggests products customers can add before paying: products you choose, a collection, or Shopify's recommendations for the cart. It is included in Pro and has no discounts.

Their shipping address, contact details (email and phone), gift note, size or variant, and they can add or replace products. You turn each option on or off.

30 minutes by default. You can choose anything from 15 minutes to 24 hours, and a countdown shows customers the time left. Orders that are already fulfilled can't be edited.

Before anything changes, the customer sees the exact amount to pay and must confirm it. Shopify then emails them a secure payment link for the difference, and new items stay on hold until it is paid.

Not with the default settings. New items still to be paid are put on hold with the reason “Awaiting payment”, and the hold is released automatically when the payment arrives. If it is still unpaid after 7 days, the order is tagged “AttriBolt unpaid - review” and stays on hold for you to decide. Orders paid on delivery, by bank transfer or not captured yet can't get extra items online.

Nothing is refunded automatically. The order is tagged “AttriBolt refund due” so you can review it before refunding.

Shopify recalculates taxes. A size or option change keeps the same discount amount; a different product is charged at its own price, so a free or discounted item can't be swapped for an expensive one. The shipping cost stays the same.

No. By default the country and state stay the same, postal codes must match the country's format, and an order allows up to 3 address changes. You can also block PO boxes.

Orders Shopify rates medium or high risk, or holds for fraud review, can't be edited by the customer. Orders covered by Shopify Protect keep their address, because changing it would end the coverage. If an address changes while Shopify's fraud analysis is still running and the order then turns risky, AttriBolt holds it for review and emails you.

AttriBolt gives you a short snippet to paste into Shopify's Order confirmation email. It tells customers how long they have and links to the Order status page, where the Edit your order block appears.

The blocks and the offer page follow the customer's checkout language, in 20 languages. Texts you write yourself, like offer titles, are shown as you typed them. The AttriBolt admin is in English.

Starter ($6.99/month): order attributes and presets. Growth ($39/month, 500 orders): Edit your order, the special offer with one product, payment holds, address and fraud rules, analytics and email alerts. Pro ($99/month, 2,500 orders): carousels and collections, order status upsells, the checkout block for Shopify Plus, analytics charts and the change log. Pro 5K and Pro 10K raise the order limit.

Every new order in the billing cycle counts toward your plan's limit. If you go over, nothing stops working: you see a warning in the app asking you to move to a larger plan. There are no overage fees.

Yes. Growth and Pro have a 14-day free trial, and Starter has 5 days. You are only billed if you keep the app after the trial.

From the Plan page in the app. Billing goes through Shopify and shows on your Shopify invoice. Uninstalling the app cancels the subscription.

Prices are in US dollars. Shopify bills them on your Shopify invoice, in your store's billing currency under Shopify's rules.

No. Every AttriBolt plan works on any Shopify plan. Only the “Finishing touch” checkout block, included in Pro, needs Shopify Plus.

Your settings and offers, and an activity log for each order (what was offered, accepted or changed) so you can see analytics. Customer emails are kept only as a one-way hash, and full addresses, names and phone numbers are not stored.

Order activity is kept for 13 months and then deleted automatically. When you uninstall, Shopify asks us to delete your store's data, and we delete your settings, offers and activity. The Privacy Policy has the details.